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If registrants in the Food Stamp Employment and Training program fail to keep either their initial interview with their Division of Social Services (DSS) Case Manager or their service provider requirements, the Case Managers contact registrants to determine if they had good reason for doing so. Good cause includes circumstances beyond the registrant's control, such as, but not limited to:
· Illness,
· Illness of another household member requiring the presence of the member,
· A household emergency,
· The unavailability of transportation, or
· Lack of adequate childcare for children who have reached age six but are under age 12. (See the Child Care Subsidy Overview topic for information about availability during participation in education and training programs.)
In addition to good cause determinations, Case Managers must also provide registrants with an opportunity to resolve any non-compliance before initiating a sanction. This process is called conciliation.
If the Case Manager finds that there is not good cause, and the conciliation process does not resolve the matter, then the Case Manager initiates a sanction. Contact DSS for more information about sanctions and the conciliation process.
DE FSE&T - Participant Reimbursement
DE TANF Employment and Training Overview DE DSS - Application Procedures
DE DSS - Application Procedures
DE DSS - Change Reporting Requirements
DSS Policy Manual (Sect. 10004.2)
DE Food Stamp Employment and Training Overview
DE Division of Social Services - Overview
DE Benefit Information System Overview
WorkWORLD™ Help/Information System
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