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WorkWORLD Logo: Empowerment through Decision Support Technology. Employment Support Institute, Virginia Commonwealth University.

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Using the Help/Information System On The Web

 

World Wide Web help icon, showing earth surrounded by red band with blue question mark.NOTE: This topic describes use of the WorkWORLD™ Help/Information System On The Web available at http://www.workworld.org/wwwebhelp.html. A separate topic, Using the Help/Information System, has information about using the Help/Information System as part of the WorkWORLD program installed on your computer.

Information in this topic is contained in several sections. You may read through the topic in sequence, or jump to a specific section by following the links below:

·           What is this System?

·           Browser Type

·           Operating Features of the System

·           Appearance

o                   Show Navigation Link

·           Navigation Toolbar

o                   Home Page Button

o                   Using WebHelp Button

o                   About WebHelp Button

o                   Contents Button

o                   Index Button

o                   Search Button

·           Navigation Frame Controls

o                   Previous Topic Button

o                   Next Topic Button

o                   Hide Navigation Frame Button

·           Linking to a Topic

·           Add a Bookmark or Favorite Topic

o                   Add a Favorite in Internet Explorer

o                   Bookmark a Page in Netscape or Mozilla

·           Printing a Topic

·           Printing from Adobe Acrobat Reader

·           Translating Topic Pages into Another Language

What is this System?

The web version WorkWORLD Help/Information System is the same complete system that is contained within the actual WorkWORLD software program. The complete program is available from:
http://www.workworld.org/

The Help/Information System on the Web may contain new and/or updated topics that are based on information or program features not available at the time of the last release of the WorkWORLD program.

Please remember that the Help/Information System is primarily designed for operation within the WorkWORLD software program. Although the benefit information in the WorkWORLD Help/Information System should be useful to many in the "stand-alone" web version available here, the complete WorkWORLD software helps reduce the amount of information each individual has to deal with by asking questions that establish the individual's current policy situation. As WorkWORLD users try to answer the questions that apply to them, they can get information about the meaning of each question and its relevance to their situation.

The Help/Information System within the WorkWORLD program also allows users to get additional information for every Recommendation, Note, or Alert that the software provides to individual users. WorkWORLD focuses on needed information while helping the user avoid being overwhelmed by irrelevant information.

The real advantage of WorkWORLD decision support software is that it guides users to explore their own unique paths to self-sufficiency and to learn about those programs and policies that are specifically relevant to their interests and needs. WorkWORLD gives specific information about how individuals can increase their net income through earnings and work-incentive-based solutions. We recommend that people use the complete WorkWORLD software if they truly want to understand how policies affect individuals.

Browser Type

The description in this topic is based on using Microsoft Internet Explorer version 6 (IE6) as the browser. Other browsers can be used, but their operational characteristics may differ from those shown and described here.

The web Help engine attempts to use the most advanced features available on any particular browser, and tries to degrade gracefully on less capable and/or less compatible browsers. It attempts to determine your actual browser type, revision level, and enabled features to serve up the best representation possible. The best operation occurs when the browser can use frames, dynamic hypertext markup language (DHTML), Java and JavaScript, and cascading style sheets (CSS).

No single browser completely follows published specifications for all features. Currently, IE is the most commonly used browser by far, with a market share of almost 94% by many estimates. Because of the dominance of IE, the Help engine typically caters to its operation even when that does not follow specifications to the letter. If you can use IE, best operation will probably be obtained with it. Note that IE is included with every computer that uses Windows, and the latest version is always available free from Microsoft both through Windows Update and at:
http://www.microsoft.com/windows/ie/default.asp

All browsers allow you as the user to change and/or disable the operation of a myriad of optional features within the browser. See the Help files within your specific browser for additional information. If any of the features described above have been disabled, better operation may be obtained by re-enabling them.

Whatever browser you use, best operation will almost always result when the latest version is being used. You should check regularly for updates and upgrades, since these occur so frequently.

Operating Features of the System

The Help/Information System originally was formatted for display using the help engine built into the Windows operating system. It has been reformatted so that virtually any browser can display it, but some browsers render the pages better than others. For instance, Microsoft Internet Explorer produces pages that more accurately portray the original than does Netscape Navigator.

If you have a slow dial-up connection to the Internet, it may take some time for the Table of Contents, Index, and Search tables to be sent to your browser, as they each contain thousands of entries. Please be patient, as this delay will only occur during the first time it is downloaded during each visit to this website. Operation of the Help/Information System is instantaneous within the WorkWORLD software program, since the required files reside on your computer and no downloading is necessary.

Appearance

Help topics can be displayed in your browser either as full-screen pages with no navigation toolbar, or along with the navigation toolbar either in full-screen mode or as the right frame of a window split into two frames, with the left frame used for Navigation.

Help Window with No Navigation Toolbar:

Screenshot of typical Help topic display with no Navigation Toolbar.  The topic displays in the full width of the window, with browser menu and toolbars above.  The upper right corner of the topic page has a 'Show Navigation' link.

Show Navigation Link

If there is not a visible blue WebHelp toolbar below your normal browser menu and toolbars, look for the "Show Navigation" link in the upper left corner of the Help page and click it to make the WebHelp toolbar appear.

Show Navigation Link:

Screenshot of upper right corner portion of typical Help topic page, showing pointer on 'Show Navigation' link.

Once you make the toolbar visible, it will remain until you close the window. However, the Help topic may still be displayed with or without the Navigation Frame.

Help Window with Navigation Frame Hidden:

Screenshot of typical Help topic display with Navigation Frame hidden.  The topic displays in the full width of the window, with browser menu and toolbars above.  The WebHelp toolbar is also visible.

 

Help Window with Navigation Frame Shown:

Screenshot of typical Help topic display with Toolbar and Navigation Frame shown.  The topic displays in the right frame of the window, while the Navigation frame displays in the left frame.  The browser menu and toolbars are above.

Navigation Toolbar

The Navigation Toolbar contains a number of buttons used to control the display and provide shortcuts to other pages and information. Each button has an icon and additional text to explain its function. As your mouse pointer hovers over a button (or you use the Tab key to select it), its outline becomes visible.

Navigation Toolbar:

Screenshot of left portion of Toolbar, showing all five Navigation buttons located there.

Home Page Button

Clicking on the Home Page button (with the globe icon) will open the WorkWORLD Web Site topic in the existing WebHelp window, and simultaneously open the Home Page of the WorkWORLD website in a new window. In Windows, you can use the buttons on your Windows taskbar to switch between the windows, or use ALT+TAB to select which window to view.

Home Page Button:

Screenshot of left portion of Toolbar, showing pointer on Home Page button.

Using WebHelp Button

The Using WebHelp button (with the Help topic page icon) is a shortcut to the topic you are reading, Using the Help/Information System On The Web.

Using WebHelp Button:

Screenshot of left portion of Toolbar, showing pointer on Using button.

About WebHelp Button

The About WebHelp button (with the Properties Page icon) at the far right side of the toolbar is a link to a new pop-up window that provides information and contacts for the WebHelp system.

About WebHelp Button:

Screenshot of extreme right portion of Toolbar, showing pointer on About WebHelp button.

About WebHelp Window:

Screenshot of About WebHelp window, showing WorkWORLD logos and program and contact information links.

Contents Button

The Contents button (with the book icon) opens the Navigation Frame on the left side of the screen and displays the Table of Contents.

Contents Button:

Screenshot of left portion of Toolbar, showing pointer on Contents button.

The Table of Contents is initially displayed in condensed form, where books represent major sections. Click on a book or the link beside it to expand the Table of Contents.

Table of Contents:

Screenshot of portion of Toolbar and Navigation Frame, showing Contents Button selected with major sections of Table of Contents represented as closed books next to named links to those sections.

Once you "drill down" to the page of interest, you can click on the page to make it display. As you browse through the additional topics, either by following the browse sequence (see Previous/Next Topic above) or by clicking links within the topic, the Expanded Table of Contents will follow your location within it. It automatically synchronizes with the displayed topic page, and opens additional chapters as necessary, highlighting the currently displayed topic.

Synced Table of Contents:

Screenshot of portion of Toolbar and Navigation Frame, showing Contents Button selected with major sections of Table of Contents represented as opened books next to named links to those expanded sections, with highlighted topic page name synced with display in topic frame.

Index Button

Clicking on the Index button (with the List page icon) will produce a list of all Index keywords.

Index Button:

Screenshot of left portion of Toolbar, showing pointer on Index button.

Index keywords appear in alphabetical order (numbers come before letters). There are literally thousands of Index keywords. You can use the scrollbar to move through them until you see the one of interest.

Index Keywords:

Screenshot of portion of Toolbar and Navigation Frame, showing Index Button selected, followed by empty text entry box, and Index Keyword links displayed in alphabetical list and scrollbar.

You can also type a few letters, a word, or several words in the box, and the Index list will follow what you enter, starting at the first match. Click on a keyword to go to the topic it indexes. If more than one topic uses that Index keyword, a list will display from which you can choose.

Find an Index Keyword:

Screenshot of portion of Toolbar and Navigation Frame, showing Index Button selected, followed by text entry box with keywords to find typed in, and matching Index Keyword links displayed in alphabetical list with  first Keyword link highlighted.

Search Button

Click on the Search Tab to begin searching foe every topic that contains a specific term.

Search Button:

Screenshot of left portion of Toolbar, showing pointer on Search button.

This brings up an empty box where you can type the word(s) to search for.

Search Box:

Screenshot of portion of Toolbar and Navigation Frame, showing Search Tab selected, followed by empty text entry box.

You can enter any word(s) or parts of a word to have the System find every topic that contains the term you enter. Click the Go button or hit the Enter key to begin searching for every topic that contains the search term.

Type word(s) to search for:

Screenshot of portion of Toolbar and Navigation Frame, showing Search Tab selected, followed by text entry box with words to search for typed in, pointer on Go button, and matching Topic names that contain the search words displayed in alphabetical list of links with scrollbar.

The Search will generate a list of topic names that contain the term you searched for. You can use the scrollbar to move through them until you see the one of interest. Click on one of the topic names in the list to display it in the right pane.

Navigation Frame Controls

The top of the Navigation frame has several additional buttons that are used to control screen appearance and navigation.

Navigation Buttons (top of Navigation frame):

Screenshot of Navigation control buttons at top of Navigation frame.

Previous Topic Button

Clicking on the previous topic button (which looks like a left-facing arrow near the top of the navigation frame) allows you to jump to the previous topic in the Help system. These generally move in the same order as the Table of Contents. This button will not be functional at the beginning of a browse sequence or when a topic that is not included in the Table of Contents (such as a topic that provides context-sensitive help) is displayed.

Previous Topic Button:

Screenshot of portion of Navigation Frame, showing Navigation Controls with pointer over Previous Topic button.

Next Topic Button

Clicking on the next topic link (which looks like a right-facing arrow near the top of the navigation frame) allows you to jump to the next topic in the Help system. These generally move in the same order as the Table of Contents. This button will not be functional at the end of a browse sequence or when a topic that is not included in the Table of Contents (such as a topic that provides context-sensitive help) is displayed.

Next Topic Button:

Screenshot of portion of Navigation Frame, showing Navigation Controls with pointer over Next Topic button.

Hide Navigation Button

Clicking on the Hide Navigation button (which looks like a big "X" near the top of the navigation frame) causes the display of the Help topic window to become a full-screen topic page, and the left frame used for Navigation disappears. (Click either the Contents, Index, or Search buttons on the toolbar to restore the Navigation Frame). See Appearance above.

Hide Navigation Button:

Screenshot of portion of Navigation Frame, showing Navigation Controls with pointer over Hide Navigation button.

Certain browsers and/or certain combinations of browser options settings may prevent this button from being displayed. An alternative method of displaying a topic without showing the navigation frame is to click on the Topic URL link in the footer block near the bottom of each topic page.

Linking to a Topic

Depending on the type of browser you use, it may be difficult to find the actual URL of an individual topic page. This is due to the fact that your browser's address toolbar may not always display the current topic URL, due to certain incompatibilities and/or navigational quirks found in many browsers.

A footer block, near the bottom of every topic page, displays that topic's absolute URL on the WorkWORLD server. Clicking the Topic URL link in the footer will force the topic to display in a new window (without the navigation frame) that will display the true absolute URL if your browser's address toolbar is enabled.

Topic URL Link in Footer:

Screenshot of footer on topic page showing Topic URL line with pointer on actual link to URL.

Add a Bookmark or Favorite Topic

Instructions for adding a bookmark or favorite in your browser that points to a particular topic are shown below. Detailed instructions are provided for Internet Explorer and Netscape or Mozilla. If you use a different browser, consult its Help system for specific directions. In most cases, you should follow the steps shown in the Linking to a Topic section above in order to display the topic with its absolute URL before attempting to bookmark it.

Add a Favorite in Internet Explorer

Internet Explorer permits programmatic control of the favorites list, so adding one is straightforward. A link to do so is provided in a footer block near the bottom of every topic page. This link only appears in Internet Explorer. Click on the link to start the process. It will open your browser's Add Favorite window, and you can choose which folder to create the favorite shortcut in.

Add Favorite Link in Footer:

Screenshot of topic footer showing 'Add this page to your favorites (bookmark)!' link displayed if browser is IE

Bookmark a Page in Netscape or Mozilla

Users of Netscape or Mozilla need to first display the topic without frames to load the correct URL in their browser. Follow the steps shown in the Linking to a Topic section above in order to display the topic with its absolute URL before attempting to bookmark it.

Then simply hold down the Control key and press the letter D to create the bookmark:

Depiction of keyboard key Ctrl. + Depiction of keyboard key letter D.

If your browser is either Netscape or Mozilla, these instructions will appear at the bottom of every topic page.

Bookmark Instructions in Footer:

Screenshot of topic footer showing instructions 'To bookmark page, first follow Topic URL link above.  Then use (CTRL-D).' displayed if browser is Netscape or Mozilla

Printing a Topic

Usually, the simplest way to print a topic is to click on the "Print this topic page" link located in the footer block, near the bottom of every topic page. This will allow you to print just the topic frame, without any irrelevant navigation frame or browser window details.

Print from link in footer:

Screenshot of topic footer showing pointer on link 'Print this topic page' .

Optionally, the next simplest way to print a topic is to click the Print Icon on the browser toolbar. In most browsers, this causes the entire browser window to be printed, so the browser menu and toolbar and any open navigation frame details will print along with the topic contents.

Print from browser:

Screenshot of browser menu and toolbars, showing pointer on Print button of toolbar.

Alternatively, you could select File, Print from the browser menu. Finally, another way to print is to right-click with your mouse on the frame you wish to print, and select Print from the resulting menu.

By default, the Active Window will be printed. The Active Window is the last frame in which you clicked anything. Normally, the topic in the right frame is the area that you will want to print, so it must be the Active Window. One way to be sure that is always the case is to right-click anywhere on this frame, and choose Print as described above. Alternately, you can left-click in the frame, thereby making it the Active Window, and use either the Print Icon or File, Print methods described above.

Unless you choose to print using the Print Icon on the Toolbar (which will use all defaults and bypass all Print Dialogs), you will need to OK Print Options. A typical option dialog is shown below (it is from Windows XP; other operating systems are similar). Note that it indicates Only the Selected Frame (the one last clicked) should be printed.

Print Dialog Box:

Screenshot of typical Print Dialog options window, showing checked option to print only the selected frame, with pointer above Print button.

Printing from Adobe Acrobat Reader

Some topics display PDF files using Adobe Acrobat Reader. You can detect these files because the link that led to them will tell you that Acrobat Reader is required. Additionally, when displayed, there is an extra Acrobat Reader toolbar displayed above the topic contents. Because of the file format, the PDF file type can only be printed from the Acrobat Reader toolbar Print Icon. Click it to print the topic contents. PDF files cannot be printed directly through the browser.

Acrobat Reader Toolbar Print Icon:

Screenshot of upper portion of typical Help topic window, showing Adobe Acrobat toolbar at top of topic display right frame, with pointer on Print button of Acrobat Reader toolbar.

Translating Topic Pages into Another Language

You can easily obtain an instant machine translation of any topic page into another language. The footer at the bottom of every topic page shows the available languages.

Language Translation Section in Topic Page Footers:

Screenshot of footer on topic page showing Translation section, with flags and text links to available languages.

To translate a topic page into one of the available languages, simply click on the flag or link of the desired language. This will open a new window containing the translated page.

Note that machine translation is not as accurate as human translation. It should only be used to obtain the "gist" of the page content. Instant machine translation is a convenience, but computerized translations frequently have difficulty translating the words and phrases in the context of the original document.

A "gisted" translation allows readers to understand the meaning of the original document and determine its relevance to themselves or their business. Although not perfect, the machine translation returned offers a high level of accuracy and reader comprehension - and has the added benefit of being instantaneous and completely free.


WorkWORLD™ Help/Information System

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This is one topic from the thousands available in the WorkWORLD™ software Help/Information System.
Complete information about the software is available at: http://www.WorkWORLD.org

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See How to Get WorkWORLD page at: http://www.WorkWORLD.org/howtogetWW.html

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