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Oklahoma Client Assistance Program

The Oklahoma Client Assistance Program (CAP) is authorized by the Rehabilitation Act of 1973 and administered through the Oklahoma Office of Handicapped Concerns (OHC), located at 2401 NW 23rd, Suite 90 (Shepherd Mall) in Oklahoma City.

CAP is an advocacy program for applicants and clients of Vocational Rehabilitation (VR), Centers for Independent Living (CIL) and other programs authorized under the Act. An individual with a disability who is not applying for or receiving services from a program funded under the Act is eligible only for information and referral services.

Program Purpose

The purpose of this program is to:

· Advise and inform clients and client applicants of all services and benefits available to them through programs authorized under the Rehabilitation Act of 1973 (Act), as amended;

· Assist and advocate for clients and client applicants in their relationships with projects, programs, and community rehabilitation programs providing services under the Act; and

· Inform individuals with disabilities in the State, especially individuals with disabilities who have traditionally been unserved or underserved by vocational rehabilitation programs, of the services and benefits available to them under the Act and under Title I of the Americans with Disabilities Act of 1990 (ADA), 42 U.S.C. 12101-12213.

Services provided by CAP

Some of the services provided by the CAP program include:

· Information about the Rehabilitation Act of 1973 and amendments.

· Information about benefits available to clients and applicants through the Vocational Rehabilitation program.

· Mediation between counselors, facilities and clients to resolve problems.

· Assist clients and applicants in pursuing all available remedies to ensure the protection of their rights.

· Educate the public about the CAP program and Vocational Rehabilitation.

· Provide outreach to traditionally unserved or underserved individuals with disabilities.

· Outreach to individuals with disabilities from diverse racial and cultural backgrounds.

Problems CAP can help you resolve

You should call CAP if you:

· are experiencing an undue delay in the processing of an application or services requested

· have been denied eligibility and do not understand the reason for the denial

· have been denied services to which you feel you are entitled

· have problems with your VR program that you have not been able to resolve with your counselor

· have questions regarding the services and benefits available from Vocational Rehabilitation

· have problems with other agencies or training facilities that are preventing you from reaching your rehabilitation goals.

Applying to CAP for help

In order for CAP to provide assistance you must complete and sign a written release of information form. The form is available online (see Additional Information section below). Once you have completed the information you must print, sign and send the form to the address listed. CAP staff will contact you for any additional information needed to process your case as soon as possible.

The Client Assistance Program will not condition service on your agreement to authorize disclosure of your health information. CAP may, however, require that you authorize disclosure of your health information if needed to make a determination about your eligibility for benefits from the Department of Rehabilitation Services.

CAP Contact Information

To request assistance for yourself or someone you know you may call or write the OHC office.

Oklahoma Office of Handicapped Concerns
2401 NW 23rd, Suite 90
Oklahoma City, OK 73107-2423

1-800-522-8224 (Voice)
405-521-3756 (Voice)
405-522-6706 (TDD)
405-522-6695 (Fax)

Additional Information

The Oklahoma Office of Handicapped Concerns (OHC) provides information, referral and advocacy. It acts as an intermediary and provides services to people with disabilities. OHC also serves as a resource, to people with disabilities, who want to present their views and recommendations to the Governor, the State Legislature and State agencies. In addition to the Client Assistance program, OHC has information available on their website about these and other programs:

· Information and Referral:
http://www.ohc.state.ok.us/information.htm

· ADA and Technical Assistance:
http://www.ohc.state.ok.us/ada.htm

· Employment Promotion:
http://www.ohc.state.ok.us/employment.htm

· Housing For People With Disabilities In Oklahoma: A Resource Guide:
http://www.ohc.state.ok.us/housing/housing.htm

The Authorization for Release of Information form required to request CAP services is available online, in both text and PDF format (requires Adobe Acrobat Reader) at:
http://www.ohc.state.ok.us/_cap/caphipparoi.txt
http://www.ohc.state.ok.us/_pdf/caphipparoi.pdf

See also:

Protection and Advocacy Systems - Overview

Protection and Advocacy for Beneficiaries of Social Security (PABSS) Program

Oklahoma Disability Law Center

Source

Information for this topic was drawn from the OHC website at:
http://www.ohc.state.ok.us/index.htm
http://www.ohc.state.ok.us/cap.htm

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