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The Heating Emergency Assistance Retrofit Task Assistance Program (HEARTWAP) is designed to provide heating system repair and replacement services to low-income households. The program is operational year round. During the winter months, the program serves primarily as an emergency intervention service to provide assistance to low-income clients having problems with the operation of their primary heating system.
Households with incomes up to 200% of the Federal Poverty level are eligible for the HEARTWAP. Program eligibility is based on household eligibility for the current year's Low-Income Home Energy Assistance Program (LIHEAP).. (See Low-Income Home Energy Assistance Program (LIHEAP) Income Eligibility Chart.) Tenants are eligible for some services, but are required to first contact their landlord, who is legally responsible for the maintenance of the heating system.
Eligible households call the local administering agencies and notify HEARTWAP staff when they are having a problem. Heating companies, under contract with the local agency, provide services necessary to keep the heating system operating efficiently and safely. Provisions are in place for LIHEAP clients to contact their dealer directly if the emergency occurs during the evening or on weekends.
HEARTWAP services vary dependent on the specific needs of the home. Emergency repairs average between $50-$150. Heating system replacements for unsafe, inoperable, and irreparable systems can be as high as $2,750.
Energy Assistance Programs - Weatherization Assistance Program (WAP) - Massachusetts
Energy Assistance Programs - Overview - Massachusetts
Information for this topic was drawn from the DHCD website at:
http://www.mass.gov/dhcd/components/cs/Fuel/default.htm
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