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WorkWORLD Logo: Empowerment through Decision Support Technology. Employment Support Institute, Virginia Commonwealth University.

Contacting the Social Security Administration

NOTE: The Social Security Administration (SSA) is unable to provide help, information, or technical support about the WorkWORLD software program. If you need technical support for WorkWORLD, see the WorkWORLD Web site at this URL:

Please contact SSA (see below) only for information about the benefit programs it administers, your personal benefits or earnings situation, or other Social Security Administration matters.

Social Security Administration logoIn many localities, you can find the telephone number for your local Social Security Administration (SSA) field office under the United States Government listings in the white pages. If there is no field office listed near you, you can use the free 800 number listed below, or find information on the SSA World Wide Web site.

When contacting one of SSA's field offices about any of the various SSA work incentives, it may be advantageous to ask to speak with one of the Work Incentive Liaisons (WIL). In conjunction with an Area Work Incentives Coordinator (AWIC), the liaisons provide improved services and information on SSA's employment support programs to beneficiaries with disabilities who want to start or keep working.

The following information is from the Social Security Administration Web site at this URL:

SSA Information by Telephone

You can get more information about Social Security matters 24 hours a day by calling Social Security's toll-free number, 1-800-772-1213. You can call for an appointment or to speak to a service representative between the hours of 7 a.m. and 7 p.m. on business days. The lines are busiest early in the week and early in the month so, if your business can wait, it's best to call at other times. Whenever you call, have your Social Security number handy.

If you have a touch-tone phone, recorded information and services are available 24 hours a day, including weekends and holidays.

People who are deaf or hard of hearing may call the toll-free TTY number, 1-800-325-0778, between 7 a.m. and 7 p.m. on business days.

Locating the nearest SSA Office

Social Security Online Office Locator logo.The Social Security Office Locator enables you to locate the nearest Social Security Administration office based on the U.S. Postal Service zip code where you are. This Web-based service allows you to enter your five-digit zip code for information (office address, phone numbers, and hours) and directions (with map) to your nearest office from this URL:

The locator service is available during these hours only:

Monday through Friday: All Day (except 2:00 a.m. - 3:00 a.m.)
Saturday: 5:00 a.m. - 11:00 p.m.
Sunday: 8:00 a.m. - 10:00 p.m.
Holidays: 5 a.m. - 11 p.m.
(Prevailing Eastern Time).

WorkWORLD™ Help/Information System

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This is one topic from the thousands available in the WorkWORLD™ software Help/Information System.
Complete information about the software is available at:

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NOTE: Sponsored links and commercial advertisements help make the WorkWORLD™ website possible by partially defraying its operating and maintenance expenses. No endorsement of these or any related commercial products or services is intended or implied by the Employment Support Institute or any of its partners. ESI and its partners take no responsibility for, and exercise no control over, any of these advertisements or their views or contents, and do not vouch for the accuracy of the information contained in them. Readers are cautioned to verify all information obtained from these advertisements prior to taking any actions based upon them. The installed WorkWORLD software does not contain advertisements of any kind.

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