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Advocacy Services - Client Assistance Program - South Carolina

The South Carolina Client Assistance Program (CAP) is housed in the Governor's Office of Executive Policy and Programs. The CAP program has been mandated to resolve problems that interfere with the delivery of rehabilitation services to the clients of Vocational Rehabilitation, Commission for the Blind, and the Independent Living Council.

The Client Assistance Program serves as an advocate for customers and works to ensure quality services for those customers. CAP helps clients understand rules, regulations, and procedures, resolves problems, and protects customer rights through the rehabilitation process.

CAP Objectives

·          CAP advises you of your rights and responsibilities in the process of obtaining rehabilitation services funded under the Rehabilitation Act of 1973, as amended.

·          CAP assists you in your relationship with projects, programs, and facilities providing rehabilitation services.

·          CAP explains specific rehabilitation services and benefits available to an individual with a disability.

·          CAP helps you in the appeal process when requested, if you disagree with the rehabilitation services being provided or are denied services.

·          CAP identifies problem areas in the delivery of rehabilitation services to individuals with a disability and suggest methods and means of making systemic changes.

·          CAP refers you to other agencies (public or private) when you may not be eligible for rehabilitation services.

·          CAP informs you of your rights under Title I of the Americans with Disabilities Act of 1990 (ADA).

Your Rights as a Rehabilitation Services Client

·          To make meaningful and informed choices.

·          To be a partner in the planning of your vocational goals and rehabilitation services.

·          To apply or reapply for rehabilitation services.

·          Complete confidentiality of your case record.

·          To consult with your counselor before your case is closed.

·          To appeal through administrative review and fair hearing.

·          To be informed of the availability of the Client Assistance Program.

Contact Information

South Carolina Office of the Governor
Client Assistance Program
1205 Pendleton Street
Columbia, South Carolina 29205

Telephone: 1-800-868-0040
(803) 734-0285 Voice
(803) 734-1147 TDD
(803) 734-0546 Fax

http://www.govoepp.state.sc.us/cap/

Additional Information

The Governor's Office of Ombudsman provides assistance, information, suggestions, and recommendations for the citizens of South Carolina. The goal of the Office of the Ombudsman is to satisfactorily resolve or appropriately refer virtually any conceivable question, concern or request a citizen might have. Visit the Ombudsman website at:
http://www.govoepp.state.sc.us/ombuds.htm

Also see:

South Carolina Advocacy Services - Overview

Protection and Advocacy for People with Disabilities, Inc. - South Carolina

Protection and Advocacy Systems - Overview

Protection and Advocacy for Beneficiaries of Social Security (PABSS) Program

Source

http://www.govoepp.state.sc.us/

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