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VA Medicaid Questions - Who to Contact

Local Department of Social Services in your city or county

· Questions about applying for Medicaid or your eligibility for the program

· Questions about pre-admission screening for long-term care services

· To request Fact Sheets about Medicaid eligibility

· See the VA Department of Social Services (DSS) Offices topic to find contact information for your locality.

Department of Medical Assistance Services

· Managed Care Helpline, call 1-800-643-2273, Mon.-Fri. 7:00 a.m. to 7:00 p.m. Translation services are available.

· The Health Insurance Premium Payment Program (HIPP) or Medicaid "Buy-In", call 1-800-432-5924 or (804) 225-4236.

· Medicaid Waiver Programs call (804) 786-1465.

· Problems with bills or services from providers of care, call (804) 786-6145.

· To report Medicaid fraud or abuse, call (804) 786-1066 or your local Department of Social Services.

· For Medicaid appeal information, call (804) 371-8488.

Virginia Department of Social Services

For questions or complaints regarding the actions of staff employed by the local Department of Social Services, call the customer services hotline at 1-800-552-3431 or write to:

Virginia Department of Social Services
Bureau of Customer Service
7 N. Eighth Street
Richmond, Virginia 23219

Internet Web Site Information

Virginia Department of Medical Assistance Services:
http://www.dmas.virginia.gov/

Virginia Department of Social Services:
http://www.dss.virginia.gov/

Federal Centers for Medicare and Medicaid Services:
http://www.cms.gov/

Back to:

VA Medicaid Eligibility

VA Medicaid Covered Groups

VA Medicaid Overview

VA Benefit Information System Welcome and Introduction

Source:

Information for this topic was drawn from the Department of Medical Assistance Services (DMAS) Medicaid Handbook.

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